Job Responsibilities:
Handle customers’ enquiries and feedback from different sources like phone, livechats and email in a professional and timely manner
Improve customer experience by providing constructive feedback to various stakeholders
Maintain customer records timely and accurately
Liaise with various stakeholders to complete the tasks
Handle admin. and clerical tasks
Support ad hoc tasks
Job Requirements:
5 subjects at Grade E/Level 2 or above in HKCEE/HKDSE
Minimum 3 years of relevant customer service experience, preferably in e-commerce industry
Customer-oriented with good communication and interpersonal skills
Positive attitude, self-motivated and cheerful manner
Fast learner to handle multiple tasks
Good command of both spoken and written English and Chinese
Good in MS Office including Word, Excel and Chinese word processing